Help & FAQ

Parents FAQ

How much is delivery?
There is a standard charge of £3.95 for delivery, orders over the value of £35 have complimentary delivery. 
What if it does not fit?
Items that are too big or too small can be returned for a refund. Please contact us should your items not fit. Items must be returned within 21 working days of you receiving them to be eligible for a refund
My school is not listed. Can I still buy garments with a logo?
Yes - please contact us and we will liaise with your school.
How long will my order take?
We aim to deliver within 14 days but at peak times this may take longer. School collection orders may take longer depending on the next due delivery date.
Can I pay by cheque?
No unfortunately not.  All payments have to be made through the website checkout using one of the payment methods available.
I'm not sure what size I want.
Please contact us for additional guidance on fitting and advice or see the fitting guide section of this web site.
What happens if I'm not entirely satisfied with my garment?
Please contact us so we can discuss your issue and arrange for a replacement to be sent out as soon as possible if necessary.


Schools FAQ

How do I send you my artwork?
You can post or fax a copy of your artwork to us. Alternatively, if you have electronically stored your artwork you can e-mail it to us. Contact us for further information.
What happens next?
From your artwork we will produce an embroidery file. This is a free service.
Can I see a proof of the design before it is placed on my garment?
Yes - we will send you a proof out in the post. We aim to deliver within 21 days but at peak times this may take longer.
Is it possible to change the design after I have received the proof?
Yes - we can change colours and make minor alterations to your design at no extra cost.
How long will delivery take?
Delivery time is normally around 10-14 working days. Please allow a little longer during our peak times - May through August. If you need the garments for a particular date, please let us know and we will always try to meet your deadline.
How much is delivery within the UK?
There is a standard charge of £3.95 for delivery within the UK and free delivery for orders over the value of £35
Do you keep designs on file for repeat orders?
Yes - all designs are stored for future orders.
Is there a minimum order?
Yes, we have a minimum of 5 items per order for embroidered garments delivered directly to Schools. Any smaller orders can be placed via the website. Large orders may also attract a discount, contact us for details.
Can I request a sample?
Yes - please contact us with your requirements and we will be happy to send you out a free sample.